Frequently Asked Questions (FAQ)
Orders & Delivery
What are the delivery times?
Our creations are lovingly handmade. Preparation time is generally 2 to 5 business days. Standard delivery in mainland France then takes 2 to 4 days.
Do you ship internationally?
Yes! We deliver to Europe and some other countries. Shipping costs are automatically adjusted when you place your order.
Can I change or cancel my order?
If your order has not yet been shipped, please contact us promptly at [your contact email] and we will do our best to modify or cancel it.
Products & Manufacturing Are your products truly eco-friendly?
Absolutely! We use recycled or upcycled materials, and our products are manufactured locally in France, using short supply chains.
How do I size a harness or bandana for my pet?
Each product sheet contains a detailed size guide. If in doubt, don't hesitate to write to us with your pet's measurements and we'll guide you.
Do you offer custom products?
Yes, we love to customize our creations! You can make a special request via the contact form or on certain product pages.
Well-being & Advice Are your products suitable for all animals?
Our products are primarily suitable for dogs and cats. We work with animal welfare professionals to ensure comfort and safety.
What difference does working with an animal osteopath make?
This allows us to create ergonomic accessories that respect animal morphology. This is a real added value for their health!
Other questions How can I contact you?
By email at [email address] or via our contact form. We generally respond within 24 hours (excluding weekends).
Do you have a physical store?
Not yet, but you can find our products in select partner stores or at designer markets. Check our social media for upcoming dates!
Do you offer gift cards?
Yes! Offer a digital gift card in the amount of your choice, valid on our entire site.
